Top 10 Most Popular FAQ`s


Why choose Cascade Custom Pools over others?

At Cascade Custom Pools, we have a personal relationship with the client from the time we design the backyard to the time we add water. We are extremely honest and do not believe upselling or adding addendums to contracts. We value transparency and ensure that our clients are aware of and understand every step as it happens.

How do I measure my pool in gallons?

The equation to calculate gallons is as follows:

Length x Width x Average Depth x 7.48

Example 15L x 30W x 4D x 7.48 = 13,464

How long will it take to build my pool?

Ultimately, your timeline will depend on the size and amenities associated with your pool. After the details regarding your luxury pool have been finalized, our pool construction team will provide a specific timeline.

How often should I clean my filter?

Cascade Custom Pools recommends that they are cleaned once every year at the maximum. Understanding when to change your cartridges or grids: These are pretty easy to self-diagnose. If the bands are broken down the seam of the cartridge – replace. If the Cartridges do not clean after your attempt to hose them off, like if it seems, there is excessive staining, replace them! For D.E. filters, if the grids are broken, bent, or stained – replace. These tend to last anywhere from 3-5 years.

How often should I clean my pool?

Pools need to be cleaned every single week of the year. I know it can sometimes be a drag, or your pool may look spotless. But weekly maintenance goes a long way in preventing damage to your surface.  Although your health is a super high priority, chemical standards are not meant for your health. They are meant for the swimming pool’s health. Please contact us to better understanding of what is needed weekly to maintain the health of you and your pool.

Do you offer free estimates?

Yes, we offer complimentary design consultations. You can schedule one whenever you are ready to start talking about your project. You do not necessarily have to be ready to begin construction right away. To schedule a consultation, simply contact us.

How long has Cascade Custom Pools been building swimming pools?

Cascade Custom Pools has over 30 years combined experience building custom swimming pools and creating personal backyard living spaces in the great state of South Carolina. We are the most trusted custom pool builder in the area, and with our execution and attention to detail, you will not find anyone better.

What elements would you recommend if we want to host lots of pool parties?

There are so many options! Within the pool itself, consider places where people can congregate, such as tables, spas, swim-up bars, or a large shelf step. With lots of kids (or not), you may also want to consider something like a grotto slide with a waterfall cave, which has a bench within it.

Outside of the pool, you'll want plenty of deck space so that everyone can remain safe. Also, you may want to consider misters to keep everyone cool.

At what level should my salt levels be?

Each system has sensors to detect the salt level, but the levels vary by system. Please check your manual for proper levels for your specific system. Some systems also have the levels printed on the front of the panel. Regardless of system, chlorine will not be produced by the cell if salt levels that are too high or too low.

Before you put salt into your pool, take a water sample to your local pool store. Sometimes the sensors in the salt systems go out and may indicate that the salt level is low. The sensor may just need to be cleaned or replaced. Since the only way to bring the salt level down in a pool is by pumping it out, make sure salt is actually needed before you add it.

How often should I change the sand in my sand pool filter?

Did you know the sharpness from the silica sand in your filter is what traps particles and debris from passing through back to your pool? Did you also know that because South Carolina has such hard water, our water would naturally turn that sharp sand into a round ball like an oyster does to a grain of sand before it turns it into a pearl? It’s all true! This usually happens at about 4 years of having your filter, which makes the 5-year point a good reference point to get your sand changed out.

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Need inspiration? Following our latest news gives you the opportunity to see a variety of new pool designs and water feature options. There is no better way to determine what you like, what you want, and what will work best in your dream backyard.